Automating Fulfillment and Scaling Global Shipping with Serverless Architecture

A mid-sized global distributor processing 500+ orders per day faced manual inefficiencies, high error rates, and limited shipping automation. Off-the-shelf s...

The Challenge

A mid-sized global distributor processing 500+ orders per day faced manual inefficiencies, high error rates, and limited shipping automation. Off-the-shelf solutions and existing shipping integrations failed to support scalability, accuracy, and real-time fulfillment.

Our Approach

Agema Labs engineered a custom, event-driven fulfillment system, integrating:

  • Automated shipping logic – Built a serverless architecture to streamline fulfillment across a dozen sales channels.
  • Real-time data validation – Integrated barcode scanning and automatic scaling to eliminate human error.
  • Error-checking and alerting system – Designed automated notifications to detect and prevent order fulfillment issues.
  • Scalable order management – Ensured the system could expand with company growth without increasing fulfillment headcount.

    • Impact

    • Reduced full-time fulfillment staff from 4 to 1.5 FTEs, cutting labor costs while increasing efficiency.
    • Dropped order error rate to below 1%, significantly improving accuracy.
    • Scaled from 500 to 800+ daily orders with only 1 full-time and 1 part-time fulfillment employee.
    • Built a future-proof automation system, sustaining operational efficiency three years post-implementation.

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